Requirements
Key Responsibilities: As a Quality Analyst, your role will involve:
• Auditing calls across multiple campaigns (TV, CS, MQL, SQL, etc.), ensuring 100% qualified deliverables that meet client requirements.
• Providing refresher training to agents, closely monitoring their performance and guiding them to meet quality parameters.
• Support operations team in monitoring campaigns via call barging, live audits and providing near real time feedback to agents.
• Create and maintain daily reports and trackers using MS Excel / PowerBI.
Requirements: We are looking for a diligent and detail-oriented individual who meets the following criteria:
• A graduate with at least 3 years of work experience, including 1 year working in a similar role.
• Possesses strong analytical skills and a keen eye for detail, with proficiency in MS-Office.
• Exhibits good verbal and written English communication skills, facilitating clear and effective interactions with stakeholders.
• Capable of working independently as well as collaboratively within a team, adapting to various work environments.
• Willing to work in rotational shifts (24*5), showcasing adaptability and commitment to meeting organizational needs.
Benefits and Perks:
• Competitive Salary: We offer a competitive salary package that reflects your skills and experience.
• Professional Development: Opportunities for continuous learning and development, including access to training programs and certifications.
• Work-Life Balance: Remote work options to help you maintain a healthy work-life balance.
• Collaborative Environment: Be part of a supportive and collaborative team that values your contributions and encourages innovation.
• Career Growth: Clear career progression paths and opportunities to take on new challenges and responsibilities.
• Global Exposure: Work with Fortune 500 clients and gain exposure to international markets and best practices.